Welcome to JusticeTrax Customer Care!

Our goal is to operate more efficiently while increasing interaction with our customers. We hope this help desk system will make you all feel more a part of the resolution process.

The bulk of this site is reserved for registered system administrators and their alternates. This site is secure and only JusticeTrax Customer Care agents and users from your same agency can view your ticket details. If you are a registered administrator, you can access the rest of this site by clicking the login link in the upper-right.

Administrators can either e-mail issues to us at support@justicetrax.com or submit them right here on this site. And, of course, you're always more than welcome to call us at 800.288.5467 M-F from 8am to 5pm. (Arizona time)

Our knowledge base, however, does not require you to log in. You can search through available reference materials below or click a topic link.

Other support tools you may find of use include:

  • Basecamp: our project management website (account required)
  • GoTo Meeting: our on-line support tool (session number required)
  • File Server: File downloads and uploads (separate log on required)
  • Follow @justicetrax on Twitter

Product Documentation

 
 

JusticeTrax Customer Care

Melissa Seccariccia Apr 18 Announcements

We heard you loud and clear – it is just so HOT in August in the Valley of the Sun –  so we have the solution for you!  The JusticeTrax UGM will be held in the Phoenix area in November 2014.  Though we have not yet finalized dates, we expect to announce them by the end of April.  We are also planning some exciting format changes for this year’s UGM.  You asked for them, so we have added one day of hands-on short courses in a computer lab environment.  We will also have a few seats available in the virtual realm, so some of you not able to physically attend can still participate in the training sessions.  Space will be limited, and seats will be reserved on a first-come, first-served basis. 

The price for attendance at this year’s meeting will be $1495 for attendees requiring accommodations, $749 for local attendees and TBD for virtual attendees to the training courses.

Stay tuned for more information coming soon!

Melissa Seccariccia Mar 06 Announcements

JusticeTrax Customer Support will be unavailable tomorrow (Friday, March 7th) from 10:00am AZ time to 2:00pm AZ time.  All employees will be participating in a company-wide mandatory training for LIMS-plus DNA as we have recently launched the application to market. 

If you experience an issue of critical urgency, please call our Office Manager, Pam Steiner at 480-222-8901.  

We appreciate your understanding during this time.

Melissa

Melissa Seccariccia December 17, 2013 Announcements

Originally from ticket #19774.

Customer would like to know what the calculation for Measurement of Uncertainty actually is within the Controlled Substances module, Data Extension (weight table).

Calculation for Measurement of Uncertainty is as follows:

3 * Precision * SQRT[Number of Measurements]

e.g. If Precision is set to 2 decimals and 3 measurements are taken, then the calculation is: 3 * 1/100 * SQRT(3) = 0.05
If Precision is set to 3 decimals and 3 measurements are taken, then the calculation is: 3 * 1/1000 * SQRT(3) = 0.005

Precision is set in Instrument Administration | Other Instruments already, and is shown as a number of decimal places.

The "3" at the beginning of the formula (instrument uncertainty) is currently a hard-coded value. JusticeTrax intends to provide customers a release where they can set the instrument's uncertainty, however, it will be in a future release of the product and will be packaged along with other bug fixes and enhancements. We intend to provide release 3.7.35 by the end of December 2013 and then likely start on a new development cycle with an eye to release near the end of the first quarter of 2014.

The current workaround is to do the calculation in the Crystal Report so it is accurately represented on the Final Report given to customers.

 

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