Welcome to JusticeTrax Customer Care!

Our goal is to operate more efficiently while increasing interaction with our customers. We hope this help desk system will make you all feel more a part of the resolution process.

The bulk of this site is reserved for registered system administrators and their alternates. This site is secure and only JusticeTrax Customer Care agents and users from your same agency can view your ticket details. If you are a registered administrator, you can access the rest of this site by clicking the login link in the upper-right.

Administrators can either e-mail issues to us at support@justicetrax.com or submit them right here on this site. And, of course, you're always more than welcome to call us at 800.288.5467 M-F from 8am to 5pm. (Arizona time)

Our knowledge base, however, does not require you to log in. You can search through available reference materials below or click a topic link.

Other support tools you may find of use include:

  • Basecamp: our project management website (account required)
  • GoTo Meeting: our on-line support tool (session number required)
  • File Server: File downloads and uploads (separate log on required)
  • Follow @justicetrax on Twitter

Product Documentation


JusticeTrax Customer Care

Melissa Seccariccia Jul 29 Announcements

Hi all,

I am posting this message to inform you all of my position change at JusticeTrax.  Effective Monday, July 28th, 2014 I have accepted the position of JusticeTrax Product Manager.  Please join me in welcoming Anne Moody in the role of acting Customer Care Manager.  Anne has been with JusticeTrax as an Implementation Specialist for 5 years and knows many of you by name and by face.  Now she'll have the opportunity to get to know you better, and get to meet some of you for the first time.  Best of luck to Anne, and thank you to all of you for a great 3 years as customers of the best forensic software company in the US!

Melissa Seccariccia May 26 2 Announcements

Hi Everyone!

We finally have some details to share with you about this year's meeting.  Here's the information that you have been anxiously awaiting.

Location:   Millenium Resort and Villas, Scottsdale, AZ (http://www.millenniumhotels.com/usa/millenniumscottsdale/)

Dates:       November 4-6 (travel Monday and Friday)

Included:   Lodging Monday through Thursday nights; breakfast, lunch and snacks provided Tuesday through Thursday   

                   Monday Evening Welcome Reception 7pm to 10pm   

                   Wednesday Evening event   

                   Thursday will be a day off-site at a Computer Training Facility.

Agenda:     To be determined.  Likely posted by the end of June.  At that time we will also have more information about the training courses being offered, and

                  about the limited number of seats for remote attendees to the training sessions.

Melissa Seccariccia December 17, 2013 Announcements

Originally from ticket #19774.

Customer would like to know what the calculation for Measurement of Uncertainty actually is within the Controlled Substances module, Data Extension (weight table).

Calculation for Measurement of Uncertainty is as follows:

3 * Precision * SQRT[Number of Measurements]

e.g. If Precision is set to 2 decimals and 3 measurements are taken, then the calculation is: 3 * 1/100 * SQRT(3) = 0.05
If Precision is set to 3 decimals and 3 measurements are taken, then the calculation is: 3 * 1/1000 * SQRT(3) = 0.005

Precision is set in Instrument Administration | Other Instruments already, and is shown as a number of decimal places.

The "3" at the beginning of the formula (instrument uncertainty) is currently a hard-coded value. JusticeTrax intends to provide customers a release where they can set the instrument's uncertainty, however, it will be in a future release of the product and will be packaged along with other bug fixes and enhancements. We intend to provide release 3.7.35 by the end of December 2013 and then likely start on a new development cycle with an eye to release near the end of the first quarter of 2014.

The current workaround is to do the calculation in the Crystal Report so it is accurately represented on the Final Report given to customers.