Our goal is to operate more efficiently while increasing interaction with our customers. We hope this help desk system will make you all feel more a part of the resolution process.
The bulk of this site is reserved for registered system administrators and their alternates. This site is secure and only JusticeTrax Customer Care agents and users from your same agency can view your ticket details. If you are a registered administrator, you can access the rest of this site by clicking the login link in the upper-right.
Administrators can either e-mail issues to us at firstname.lastname@example.org or submit them right here on this site. And, of course, you're always more than welcome to call us at 800.288.5467 M-F from 8am to 5pm. (Arizona time)
Our knowledge base, however, does not require you to log in. You can search through available reference materials below or click a topic link.
Other support tools you may find of use include:
Melissa Seccariccia Jul 29 • Announcements
I am posting this message to inform you all of my position change at JusticeTrax. Effective Monday, July 28th, 2014 I have accepted the position of JusticeTrax Product Manager. Please join me in welcoming Anne Moody in the role of acting Customer Care Manager. Anne has been with JusticeTrax as an Implementation Specialist for 5 years and knows many of you by name and by face. Now she'll have the opportunity to get to know you better, and get to meet some of you for the first time. Best of luck to Anne, and thank you to all of you for a great 3 years as customers of the best forensic software company in the US!
Melissa Seccariccia May 26 • 1 • Announcements
We finally have some details to share with you about this year's meeting. Here's the information that you have been anxiously awaiting.
Location: Millenium Resort and Villas, Scottsdale, AZ (http://www.millenniumhotels.com/usa/millenniumscottsdale/)
Dates: November 4-6 (travel Monday and Friday)
Included: Lodging Monday through Thursday nights; breakfast, lunch and snacks provided Tuesday through Thursday
Monday Evening Welcome Reception 7pm to 10pm
Wednesday Evening event
Thursday will be a day off-site at a Computer Training Facility.
Agenda: To be determined. Likely posted by the end of June. At that time we will also have more information about the training courses being offered, and
about the limited number of seats for remote attendees to the training sessions.