Our goal is to operate more efficiently while increasing interaction with our customers. We hope this help desk system will make you all feel more a part of the resolution process.
The bulk of this site is reserved for registered system administrators and their alternates. This site is secure and only JusticeTrax Customer Care agents and users from your same agency can view your ticket details. If you are a registered administrator, you can access the rest of this site by clicking the login link in the upper-right.
Administrators can either e-mail issues to us at firstname.lastname@example.org or submit them right here on this site. And, of course, you're always more than welcome to call us at 800.288.5467 M-F from 8am to 5pm. (Arizona time)
Our knowledge base, however, does not require you to log in. You can search through available reference materials below or click a topic link.
Other support tools you may find of use include:
Matt Murphy Oct 31 • Announcements
Please be aware that Customer Care reponse time to entered tickets may become delayed during the week of the Annual JusticeTrax Users Group Meeting the week of Nov 3 -7, 0214. Our Customer Care team will be working locally with our customers attending the UGM. We will be monitoring your issues and submissions as soon as they are received, however, you may not receive a response in the immediate timeframe. We will be responding and fully addressing your issue upon our return to a normal workday.
Thank you for your patience.
Customer Care Manager
Matt Murphy Oct 09 • Announcements
Once in a while, we come across an issue in one of our JusticeTrax products that is seen by a few and resolved, however continues to expose itself with the ongoing use of older versions. We would like to use this bulletin to make our customers aware of one such issue.
Please see the attached bulletin for a full explanation of the defect.
Matt Murphy Sep 30 • Announcements
I just wanted to let everyone know of a few more changes that have occurred in the JusticeTrax Customer Care Department in the recent weeks. Due to Melissa's move to Product Manager, I took on the role of Customer Care Manager. Anne Moody continues to do an outstanding job as a rock solid Implementation Specialist. Dale Founds will continue his stellar performance as our Installation Specialist and taking care of every random issue that seems to arise.
We also would like to welcome Gary Brookshier and Paul Tracy to the Customer Care group.
Gary will be taking on the role of Customer Support Specialist and will be your primary point of contact for troubleshooting and questions through Zendesk and our support lines. Gary comes to us after many several successful years in an IT customer care role in the hospitality industry. Gary will be filling the vacancy left by Carlos who recently seperated from JusticeTrax.
Many of you may have recognized the name of our other "newest" addition. Paul has returned to JusticeTrax and will be fulfilling the duty of Implementation Specialst as well as assisting with customer troubleshooting and ongoing support. Paul's extensive knowledge of JusticeTrax products and eagerness to get up to speed on the latest releases, should instill confidence in all our customers for successful Implementations and troubleshooting resolution.
JusticeTrax is fortunate to have these additions to an already outstanding team and is eager to assist all customers with implementation of our latest products as well as provide support for those of you that have been around the block with us.
Melissa Seccariccia Jul 29 • Announcements
I am posting this message to inform you all of my position change at JusticeTrax. Effective Monday, July 28th, 2014 I have accepted the position of JusticeTrax Product Manager. Please join me in welcoming Anne Moody in the role of acting Customer Care Manager. Anne has been with JusticeTrax as an Implementation Specialist for 5 years and knows many of you by name and by face. Now she'll have the opportunity to get to know you better, and get to meet some of you for the first time. Best of luck to Anne, and thank you to all of you for a great 3 years as customers of the best forensic software company in the US!